Though children giggled and glided with glee astride a gorgeously illumined tree and an equally enormous menorah; an anxious, frantic mob of holiday shoppers circled a frenzied underground battle for parking as a general foul mood stink cloud seemed to hang over the entire square!
It was exactly the type of scene I try to avoid around this time of year, but a meeting in the city and some last minute inspiration for a birthday present landed me smack in the heart of San Francisco’s holiday shopping this week. After a dizzying yet fruitless foray down-up-back down-and back up the labyrinth that is the Union Square underground parking lot, I decided to cut my losses and head for the exit.
“That’ll be $3.00 maam.”
“But I didn’t even get out of my car?”
“Well, you’ve been in here for 15 minutes so you need to pay for a full hour.”
“But I’ve been searching for parking this whole time.”
“Well, I’m sorry but you need to pay if you want to exit.”
“Me pay you for 15 minutes of aggravation? If we’re insisting, shouldn’t you be paying me for 15 (or, by your rules, 60) minutes of my wasted time?”
“Ok, maam. This time I will void your fee, but next time you have to pay…”
Just breathe, it’s the holidays, people are stressed, just be polite, just get outta here…
After more stop-and-go-but-mostly-stop on the exit ramp, I reemerged into daylight and starting thinking of how best to use my time and where next to head. Well, apparently there was only one option: nowhere.
With complete disregard for the honking horns or changing lights, a steady stream of shoppers scurried around the square. I was waiting to make a right, and it seemed those ahead of me had been waiting to do the same for quite some time. A woman driving a minivan at the front of the queue rolled down her window and pleaded with the pedestrians to no avail. Then she got out of her car and screamed, “Can you please wait for your F*#!!*# light? I’ve been waiting to make a beep-beep-da-beep-beep right forever!!” Would you believe? We moved!
I was happy to escape the square, but wound up in a similarly tense scene a few days later at the airport. Delays, lost luggage, long lines, the dumping of gels and removal of shoes, and travelers desperate to arrive on time…. a tried and tested recipe for frustration. But what really seemed to push folks over the top were the added fees for checked luggage.
I’m not sure how much revenue has been generated by United (et al)’s decision to charge passengers for checked luggage, but I am sure it resulted in aggravation at the check-in counter and delays on-board as tired travelers struggled to smoosh their gift bags, coats, and overstuffed carry-on’s into any available crevice. I overheard one agent condescendingly inform an annoyed passenger (who had been caught unawares by the fee), “Sir. Nothing is free anymore.” Didn’t go over too well. Another exasperated family was trying to understand why they all had to pay to check their bags within their multi-leg Air Canada (which doesn’t assess a fee for checking a bag) journey, just because one of the hauls was actually aboard an Air Canada flight operated by United. Star Partner Alliance, you say? More like one very fractured and dimming constellation.
In any case, I know that the real joy of this season comes from religious reflection and time with loved ones, but at times doesn’t it seem we’ve let layers of stress, aggravation, and anxiety separate happiness from these holy days?